Contact
Talk to a person.
Questions about an order, a payment, or whether a device can be unlocked at all. Write below and it reaches the same inbox as an email to us — or write to that address directly, whichever you prefer.
Answering hoursEvery day. Most messages are answered within a day; an order that is already with the network can take longer to have news about than to reply to.
Before you write about an orderThe order page shows its live status, and a refused unlock returns the credit automatically — no message needed. Sign in to see your orders.
What we cannot doWe cannot unlock a device reported lost or stolen, clear a finance agreement, or bypass an activation lock on a phone that is not yours. Asking will not change the answer, and we would rather say so here than take the money first.
Never sendA password, a payment card number, or a wallet key. Nobody here will ask for one.